The results will tell you if the issue is specific to that initial remote computer, to connectivity or account issues with your organization, or to any computer to which you attempt to connect.

You can connect to another PC in your organization and a PC in your own home environment. If you have remote desktop access to other computers, try one of those. If not, then there's likely a wider issue beyond the RDP failure, which requires IT support. If the ping is successful, you know the computer is on and connected. To make sure the remote computer is online, open a command prompt and ping to it using the computer name or IP address.

Then try connecting again by computer name. Open a command prompt and type ipconfig /flushdns. In that event, you can try to flush the DNS cache on your computer. If that works, then the issue is due to some type of name resolution problem in DNS. If you're attempting to connect via computer name, try connecting instead by IP address. SEE: How to work from home: IT pro's guidebook to telecommuting and remote work (TechRepublic Premium)įor the purposes of this article, I'll assume that you're trying to connect to a PC in your organization using a secure method, meaning through a VPN or a Remote Desktop Gateway. If the problem resides with your account or within your organization, then your IT staff will typically have to step in, but there are certain steps you can take yourself. Maybe it's not accepting your login credentials. Maybe the remote PC isn't accessible or responding. However, if all is not working properly, you can easily run into different obstacles. Assuming all the components along the way are functioning correctly, then accessing a remote workstation or server should be a quick and simple process. Those of you now working from home may need to access and use key computers within your organization and for that, you might rely on Microsoft's Remote Desktop Connection (RDC) tool.

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